Steps to resolve the Unknown Security State ff message on macOS with WD Unlocker and WD Security Software.*END
Description
WD Unlocker and WD Security shows Unknown Security State: ff when trying to unlock a drive.
Kaspersky Internet Security 2019 is installed.
Resolution
View the Use of Third-Party Software or Websites disclaimer.
Western Digital Support cannot help with third-party software or hardware.
- Use Windows to unlock and remove the password.
- Use a different macOS computer that does not have Kaspersky 2019.
- Uninstall Kaspersky from the computer.
Need more help?
Kaspersky Article 14616: How to uninstall Kaspersky Internet Security 19 for Mac - Reboot the computer.
