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Why Initial macOS Time Machine Backup Fail?

Why Initial macOS Time Machine Backup Fail?

Apple File Protocol (AFP) is no longer supported on My Cloud OS 5 firmware 5.19.197 and My Cloud Home firmware 7.16.0-217 and higher.


Description


Time Machine cannot complete an initial backup and alerts with an error:

  • Time Machine backup failed
  • Time Machine could not complete...
  • The computer entered sleep mode during the initial Time Machine backup.
  • The destination disk becomes unavailable.
  • The destination disk does not have enough free space to contain the Time Machine backup.
  • The Time Machine Backup Maximum Size is not set to the default of 100% for the 1st backup.
  • The Time Machine Backup Maximum Size is set to a value lower than what Time Machine requires.
  • My Cloud OS 5: SMB Protocol was changed from the default: SMB2,SMB3 and NTLMv2.

IMPORTANT: For more information please also see: HT204157: If you can't back up or restore your Mac using Time Machine

Time Machine backup takes a snapshot of the macOS system, at that point in time. This includes system settings and program files, along with the user’s profile settings, installed programs, and saved documents. The initial Time Machine backup can be several hundred Gigabytes of data; and can take several hours to complete. It is important to understand, any interruption in the initial backup will cause Time Machine to start over. The Time Machine backup, and its backup.backup.db file is incomplete and unusable until Time Machine cleans up the cached working data and closes the file on the destination disk.


Resolution


Topic
Instructions
Adjust macOS energy Saver Preferences Click here for Instructions
Time Machine Maximum Size Click here for Instructions
My Cloud OS 5 SMB Protocol Click here for Instructions

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Details
Answer ID 24863
Published 12/21/2018 01:02 PM
Updated 11/15/2022 06:45 AM

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