Access Denied when SSH Login on My Cloud

Description

Access Denied occurs when signing into a My Cloud using SSH (Secure Shell).
This happens when the user name or password is not correct.

Resolution

Critical: The use of SSH and commands are not supported by Western Digital Technical Support Team. Modifying operating system files are not recommended and are not supported.  Changes to the operating system files will be reverted to the original file after a power cycle.

1. Check the table to find the correct username and password.
    

   Firmware Version	Username	Password
   04.xx.xx-xxx	root	default = welc0me (the fifth character is a zero, password change enforced)
   2.xx.xxx	sshd	default = no password (new password enforced)
   5.xx.xxx	sshd	default = no password (new password enforced)

   
   
2. Reset the SSH password to default.
   
   Need more help?
   
   • Answer ID 29441: How to Perform My Cloud OS 5 System, Quick and Full Restore
   • Answer ID 27402: Pin Reset and System Only Restore WD My Cloud OS 3

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