My Cloud: Configure FTP Downloads App

Supported Features

• Anonymous login
• Account login
• Schedule Downloads
• Uses TCP/IP port 21
• UpnP Port Forwarding
• Forward and Reverse DNS of FTP Server domain name

Limitations

• FTP Downloads App is not supported on My Cloud (Single Bay)
• SFTP (Secure File Transfer Protocol) is not supported
• FTP Servers forcing TLS/SSL Implicit or Explicit Login encryption is not supported

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How to Configure FTP Downloads App

Follow the steps below to configure the FTP Downloads App.

1. Log into the Dashboard. For instruction, refer to Answer ID 27432: How to Access the Dashboard on a My Cloud Device


2. Click the Apps tab





3. Click on the FTP Downloads





4. Click on Create Job

   

   
   
5. Enter a Job Name
   Add the IP Address or Domain Name of the FTP Download Host device





6. Login Method:


• Without Account Credentials:
  If the FTP server is setup as an anonymous access and it doesn't have credential, choose Anonymous option


• With Account Credentials:
  If the FTP Server has been setup with Username and Password, choose Account option and enter the Username and Password
  IMPORTANT:

  FTP Server configued with TLS/SSL Implicit or Explicit Login is not supported and will result in Host Connection and Source Folder selection failures.





7. Select Source Folder
   Click OK





8. Select Destination Folder
   Click OK





9. Recurrence:
   Click OFF and schedule the best time to start the download job.
   Select Daily, Weekly, and Monthly backup based on your requirements.
   Click Create





10. The job will be created and added to the FTP Download Job.
    The FTP Job selectable options are:
    
    
    • Click Start/Stop Download to start the FP Download or Stop it when it is downloading
    • Click Modify Job to make change on the FTP Download
    • Click Delete Job to remove the FTP Download
    • Click Job Detail to see the detail of FTP Download details
    
    

    

    
    
    
    

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Source Folder Configuration Errors

The following errors can appear when selecting a Source Folder using the FTP Server Downloads App.

• Download failed due to connection time out. Please confirm the FTP server is available
  
  
  • The IP Address is not correct
  
  
• Download failed due to failed authentication. Please re-enter the correct login credentials.
  
  
  • The hostname is not correct or does not resolve to a connectable IP Address
  • Anonymous Login is used but not supported on the FTP Server


• Download failed due to host being unavailable. Please verify the host address and FTP server availability.
  
  
  • Username is not correct
  • Password is not correct
  • TLS Implicit Login is required for FTP Server Login
  • SSL Explicit Login is required for FTP Server Login


• Download failed due to invalid host. Please re-enter the correct host name.
  
  
  • Incorrect Port Number is used
  • TLS Implicit Login is required for FTP Server Login
  • SSL Explicit Login is required for FTP Server Login


• Source Folder Blank - no error message
  
  
  • Incorrect Port Number is used
  • TLS Implicit Login is required for FTP Server Login
  • SSL Explicit Login is required for FTP Server Login

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FTP Server Login Verification

WinSCP is a free and open-source SFTP, FTP, WebDAV, Amazon S3 and SCP client for Microsoft Windows. Its main function is secure file transfer between a local and a remote computer.

1. Download and install Winscp


2. Configure WinSCP to log into the FTP Server


• Select FTP as the File Protocol
• Select and Encryption option from the drop down menu
• Enter the hostname or the ip address of the FTP Server
• Enter the User Name
• Enter the Password
• Click Login
• Repeat the Login process to determine all Login methods supported and configured on the FTP Server.
• A Connection Failed message will occur for login methods not supported by the FTP Server.








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