WD Backup has reached its end of support life cycle.
Need more help?
- Answer ID 30113: WD Backup End of Support
- Answer ID 28740: Western Digital Product Lifecycle Support Policy
Acronis True Image for Western Digital can be used instead.
Answer ID 6550: Install and Uninstall Acronis True Image for Western Digital on Windows.
Download of this software provides a 5-year license to use it with your compatible drive. This software is available only under a limited time offer and must be redeemed by download and install within 90 days of purchase or by December 31, 2025, whichever is earlier. This offer may not be combined with other offers and is subject to change. Terms and conditions apply.
Use of this software requires download and installation to a system connected to at least one of the compatible Western Digital (WD, SanDisk, G-Technology) storage products. When using with the My Cloud NAS products, the software must be running from an operating system on the same local network.
Acronis True Image for Western Digital will only backup files and folders physically stored on the local drive. It will not backup or pull data hosted remotely in Cloud Services such as Dropbox, Box, Google Drive, OneDrive.
WD Backup can be configured to exclude certain folders from the backup policy to prevent backup error messages, shorten the backup windows, and to only backup restorable data sets.
WD Backup software will not provide a check box for files that are currently being used or locked, it provides a list of all the available folders/files, the user needs to configure which folders/files need to be excluded.
For more information regarding WD Backup, please refefer the following knowledge base articles:
- Answer ID 8701: WD Backup: "These Files Failed to Back Up" Message
- Answer ID 17455: Common Causes of Files Skipped During a Backup
- Answer ID 19820: Common Causes and Solutions of Slow Data Backups and Transfer Speeds
Steps to Exclude Folders and Files from WD Backup
- Select Edit Files
- Expand the selected drive letter to display available folders
- Uncheck the folders and files that need to be excluded from the backup