Perform File Backup and Restore to Network Atttached Storage (NAS) Drive Using Acronis True Image for Western Digital

User Manuals

• User Manual for Windows
• User Manual for macOS

Return to Top

Important Information

• It will not see a My Cloud Home or Duo on the network to activate the license.
• Acronis True Image for Western Digital Edition does not support the backup of internal RAID drives on Windows.
• A Western Digital or SanDisk drive must be inside, attached or seen by the computer.
• A drive may not be seen if connected to a RAID port, even if it is not configured as a RAID when used with some motherboards.
• My Cloud OS 5 Windows Protocol must be set to SMB2, SMB3 and NTLMv2.
  
  Need more help?
  • Answer ID 15481: Acronis True Image for Western Digital Does Not See or Recognize the Drive
  • Answer ID 31822: Product Activation Required for Acronis True Image for Western Digital
  • Answer ID 29958: How to Change Windows Samba (SMB) Protocol Version on My Cloud OS 5

My Cloud Backup Shares

My Cloud

• Create a Backup share.
  Turn off "Mobile and Web Access".
  The share must be set to READ and WRITE.
  
  Need more help?
  • Answer ID 29223: How to Disable and Enable Share Level Cloud Access and Indexing on My Cloud OS 5
  • Answer ID 29513: Learn How To Configure My Cloud OS 5 as a Backup Target for Third-Party Software
  • Answer ID 15686: My Cloud: Configure a Network Attached Storage (NAS) as a Third Party Software Backup Target

My Cloud Home

1. Turn on local access.
   
   Need more help?
   Answer ID 34991: How to Enable Local Network Access to Data on My Cloud Home Using the Dashboard with Cloud Services


2. Click Click Rescan.
   
   

   

Return to Top

Return to Top

Install for Windows

1. Download Acronis True Image for Western Digital.
   
   
   • Acronis True Image for Western Digital Windows
   
   

   Download of this software provides a 5-year license to use it with your compatible drive. This software is available only under a limited time offer and must be redeemed by download and install within 90 days of purchase or by December 31, 2025, whichever is earlier. This offer may not be combined with other offers and is subject to change. Terms and conditions apply.

   Use of this software requires download and installation to a system connected to at least one of the compatible Western Digital (WD, SanDisk, G-Technology) storage products. When using with the My Cloud NAS products, the software must be running from an operating system on the same local network.

   Acronis True Image for Western Digital will only backup files and folders physically stored on the local drive. It will not backup or pull data hosted remotely in Cloud Services such as Dropbox, Box, Google Drive, OneDrive.

   
   
2. Go to the Downloads folder.
   Double-click AcronisTrueImageWD_WIN.zip to unzip.


3. Double-click AcronisTrueImageWD.exe.


4. Click Yes at the "Windows User Account Control, Do you want to allow this app to make changes to you device? Acronis True Image for Western Digital" notice.
   


5. Click Install.
   Wait for the install process to complete.
   
   

   



6. Click Start Application.
   
   

   



7. Check the box I accept this agreement.
   Click OK.
   
   

   

Return to Top

Install for macOS

1. Download Acronis True Image for Western Digital.
   
   
   • Acronis True Image for Western Digital macOS
   
   

   Download of this software provides a 5-year license to use it with your compatible drive. This software is available only under a limited time offer and must be redeemed by download and install within 90 days of purchase or by December 31, 2025, whichever is earlier. This offer may not be combined with other offers and is subject to change. Terms and conditions apply.

   Use of this software requires download and installation to a system connected to at least one of the compatible Western Digital (WD, SanDisk, G-Technology) storage products. When using with the My Cloud NAS products, the software must be running from an operating system on the same local network.

   Acronis True Image for Western Digital will only backup files and folders physically stored on the local drive. It will not backup or pull data hosted remotely in Cloud Services such as Dropbox, Box, Google Drive, OneDrive.

   
   
2. Go to the Downloads folder.
   Double-click AcronisTrueImageWD_MACOS.zip to unzip.
   Click AcronisTrueImageWD.dmg


3. Drag and Drop the Acronis True Image to the Applications folder.
   
   

   



4. Open Finder.
   Go to theApplications folder.
   Click Acronis True Image.
   
   

   



5. Enter the macOS Administrator User Name and Password.
   Click OK.
   
   

   



6. Click Open
   

   Using macOS 10.14 and below? Acronis Article 61832: how to grant full disk access on macOS 10.14 Mojave or later

   
   

   



7. Click Accept.
   
   

   

Return to Top

File Backup for Windows

Select Files to Backup (Source)

1. Start Acronis True Image Western Digital.


2. Click BACKUP.
   Click New backup.
   
   

   



3. Click Select source.
   
   

   



4. Click Files and folders to backup specific files.
   Select Entire PC to back up the entire disk.
   Select Disk and Partitions to select specific Disk and Partitions.
   
   

   




5. Click This PC.
   Select data to backup.
   Click OK.
   
   

   

Select the Destination (Target) and Backup Now

Drive Not Seen on Network or Destination

The network drive may not be seen in Windows Explorer Network Browse or Acronis Destination.

Need more help?
Answer ID 25436: How to Map a WD Network Drive on Windows 11 and Windows 10

Use the Default Network Path per model.
Use the name if the default device name is changed.
 

1. Enter the \\NETBIOSNAME or \\IPADDRESS into the "Back up to" bar.
2. Press the Enter Key on the Keyboard to view and access the device as a network share.
   
   

   

Default Network Path Table

Drive Seen on Network and Destination

1. Click Select Destination.
   
   

   



2. Click NAS.
   
   

   



3. Click My NAS connections.
   The can take a few minutes.
   
   

   



4. Select a NAS.
   
   It can take a few minutes.
   
   

   



5. Click Enter Credentials.
   Enter the User Name and Password.
   Click Test Connection.
   Click Connect.
   
   

   Wait a few Minutes for the shares to show.

   
   

   



6. Select a Share for the backups.
   Click OK.
   
   



7. Click Back up now.
   
   

   

   
   
   • A progress bar will display the backup time.
     
     

     

   
   
   • Backup has successfully completed.
     
     

     

File Restore for Windows

1. Click Recovery.
   
   

   



2. Double-click the folders to expand.
   Select the file(s) to restore.
   Click Next.
   

   Files will be restored to the original location by default. Click Browse restore files to a different place.

   
   
   

   



3. Click Recover now.
   Wait for the Recovery has successfully completed to show before checking for files.
   
   

   

Return to Top

File Backup for macOS

Select Files to Backup (Source)

1. Start Acronis True Image for Western Digital.
   
   

   



2. Click BACKUP. Click New backup.
   
   

   



3. Click Select source.
   
   

   



4. Click Files and folders to backup specific files.
   Select Entire PC to back up the entire disk.
   Select Disk and Partitions to select specific Disk and Partitions.
   
   

   



5. Click the Mac User Profile.
   Click Open.
   
   

   



6. Click OK.
   
   

   

Select the Destination (Target) and Backup Now

1. Click No Destination Selected.
   
   

   



2. Click Browse.
   Click Ok.
   
   

   



3. Select Network.
   Select a My Cloud.
   Click Connect As.
   Select Registered User.
   Enter the My Cloud admin username and password.
   Click Connect.
   Click Open.
   
   

   



4. Click Backup.
   
   
   

   

   
   
   

   The backup will rung in the background.
   
   

   

Return to Top

File Restore for macOS

1. Click Recovery.


2. Double-click the folders to expand.
   Select the file(s) to restore.
   Click Recover.
   
   

   Files will be restored to the original location by default. Click Change restore files to a different place.

   
   
   

   

Return to Top

Adding Existing Backup

The network drive may not be seen in Windows Explorer Network Browse or Acronis Destination.

Need more help?
Answer ID 25436: How to Map a WD Network Drive on Windows 11 and Windows 10

Use the Default Network Path per model.
Use the name if the default device name is changed.
 

1. Enter the \\NETBIOSNAME or \\IPADDRESS into the "Back up to" bar.
2. Press the Enter Key on the Keyboard to view and access the device as a network share.
   
   

   

Default Network Path Table

1. Start Acronis True Image Western Digital.


2. Click BACKUP.
   Click New backup.
   
   

   



3. Click the arrow pointing down.
   Click Add existing backup.
   
   

   



4. Click Enter Credentials if asked.
   Enter the User Name and Password.
   Click Test Connection.
   Click Connect.
   
   

   

   
   
   

   Wait a few Minutes for the shares to show.
   They will be listed as oldest at the top and the latest at the bottom.
   
   

   

   
   

   

   
   

   

File Recovery on Windows

1. Click Recovery.
   
   

   



2. Double-Click the folders to expand.
   Choose the folders(s) and file(s) to restore.
   Click Next.
   

   Files will be restored to the original location. Click Browse to restore to a different place.

   
   
   

   

3. Click Recover now.
   Wait for the message Recovery has successfully completed.
   
   

   

Return to Top

Restore Using File Explorer

The network drive may not be seen in Windows Explorer Network Browse or Acronis Destination.

Need more help?
Answer ID 25436: How to Map a WD Network Drive on Windows 11 and Windows 10

Use the Default Network Path per model.
Use the name if the default device name is changed.
 

1. Enter the \\NETBIOSNAME or \\IPADDRESS into the "Back up to" bar.
2. Press the Enter Key on the Keyboard to view and access the device as a network share.
   
   

   

Default Network Path Table

Restore Using Windows File Explorer

1. Open File Explorer.
   Select the external drive.
   
   

   



2. Go to the folder the Acronis True Image backup is stored.


3. Click the TIB file.
   
   

   



4. Double-click the cylinder.
   
   

   



5. Double-click the C Drive.
   
   

   

   
   
   

   The folder path is C:\Users\User Profile\.
   Normal Windows User Profile will have the folders:

   • Desktop
   • Documents
   • Downloads
   • Music
   • OneDrive
   • Pictures
   • Videos
   • Favorites
   
   
   

   



6. Copy and Paste or Drag and Drop the Folders and Files to the new location.
   
   Need more help?
   Answer ID 18911: Steps to Backup, Copy or Move Data Between Drives on Windows or macOS

Troubleshooting Backup Errors

Description

Common Backup errors.

• Failed to open the backup location
• Cannot open the backup
• The file does not exist
• Backup failed
• Read error or data is corrupted
• Data error (cyclic redundancy check, CRC error, I/O error, Failed to read the snapshot
• Network disconnected, 0x40015
• Nothing to back up, Cannot find the files or folders for the backup job
• Check your Internet connection
• Disk is full
• Drive is not ready
• Network path was not found
• Plug in external drive


Need more help?
Acronis Article 61489: Common backup errors

Resolution

Bad Cables

Try a different USB cable.
Replace if bad.

Drive Error

The drive has errors or failed.
Test the drive for errors.

Need help?
Answer ID 12452: Steps to Check Drives for Errors or Failures on Windows and macOS

Windows Check Disk (chkdsk) Command

Check Disk (chkdsk) may cause data loss. Backup all data another drive before using chkdsk.
Stopping chkdsk is not recommended. Stopping chkdsk should not leave the volume any more corrupt than it was before. Running chkdsk again should repair corruption on the volume.
chkdsk will try to repair any bad sectors. The data on the repaired sector will be lost.

1. Open Command Prompt and run the Check Disk command.
   Depending upon the disk size the Check Disk may take a long time to complete.
   
   Need more help?
   Microsoft Article: Check Disk (chkdsk)



2. Type cmd in the search bar.


3. View Command Prompt.
   Click Run as Administrator.
   Enter the following command.
   
   

   chkdsk X: /f /r         (where X = is the disk letter of the USB drive)

   
   
4. Click Enter on the keyboard.
   
5. Click the Y key.
   
   

   

My Cloud OS 5

Windows Protocol needs to be set to SMB2, SMB3 and NTLMv2.

Need more help?

• Answer ID 29958: How to Change Windows Samba (SMB) Protocol Version on My Cloud OS 5>
• Answer ID 32000: Steps to Create Acronis True Image for Western Digital Rescue Media
• Acronis KBA 57992: Acronis True Image: NAS Is Not Detected