My Cloud, My Cloud Home or Network Drive: Windows 10 and 11 File Backup Does Not See Device

Description

Windows 10 and 11 File Backup does not detect a My Cloud, My Cloud Home or Network Drive.

Network Drives may not appear when using a Windows 10 and 11 Computer because CIFS/SMBv1 and Network Browse has been depreciated. For more information, please refer to Answer ID 25436: How to Map a WD Network Drive on Windows 11 and Windows 10

Resolution

Default or Modified Device Name

• If the device name was modified from the default, please use the new device name instead of the "Default Network Path" listed in the table below.
  
  EXAMPLE: \\JohnCloud or \\JaneCloud
  


• If the My Cloud device name has not changed, use the "Default Network Path" in the table below for the WD device on your network.

Instructions

1. Type the \\NETBIOSNAME or the \\IP_ADDRESS of the My Cloud or My Cloud Home into the Network bar








2. Press the Enter Key on the keyboard








3. Select a backup destination


4. Click Select Folder

IMPORTANT:
• My Cloud: use the Smartware share
  For more information, please refer to Answer ID 15686: My Cloud: Configure a Network Attached Storage (NAS) as a Third Party Software Backup Target


• My Cloud Home: the Public share must be used
  for more information, please refer to Answer ID 3009: How to Access the Private User Space and Public Shares on a My Cloud Home







5. Review the created Windows File Backup job








6. Click Run Now to start the Windows File Backup