My Cloud: Dropbox App is Not Syncing or Stopped Syncing

Dropbox API Network Test

1. Enable SSH and access the My Cloud
   For instructions, please refer to Answer ID 26497: How to Access WD My Cloud Using SSH (Secure Shell)



2. Use the nslookup, ping and trace commands to ensure there are no network connectivity issues with Dropbox API resources.
IMPORTANT:

All network tests must complete without timeout or error messages and must be addressed and fixed.
Please consult your network administrator or IT department as needed to resolve local and network related issues.

nslookup api.dropboxapi.com
nslookup content.dropboxapi.com

ping api.dropboxapi.com
ping content.dropboxapi.com

traceroute api.dropboxapi.com
traceroute content.dropboxapi.com

Uninstall and Install the Dropbox App

1. Log into the My Cloud Dashboard. Please refer to: Answer ID 27432: How to Access the Dashboard on a My Cloud Device


2. Click the Apps icon







3. From the installed Apps column click Dropbox







4. Click the Uninstall button







5. A Window will display: All app data and settings will be deleted.
   click the OK button.







6. Restart the My Cloud. Please refer to: Answer ID 23673: Instructions to Shutdown a My Cloud


7. Log into the Dashboard and install the Dropbox app again

Dropbox File Name Support and Test Tool

For assistance with bad file names or incompatible character issues with Dropbox please refer to: Drop Box Article - Sync isn’t working—troubleshoot issues with incompatible characters and bad filenames