Description
Access to a My Cloud Home Local Share fails with the following error message on a Windows 10 computer.
"Windows cannot access \\MYCLOUD-XXXXXX" Check the spelling of the name. Otherwise, there might be a problem with your network.
Guest access in SMB2 disabled by default in Windows 10 Fall Creators Update version 1709 and higher.
Need more help?
Microsoft Article 4046019 Guest access in SMB2 disabled by default in Windows 10 Fall Creators Update version 1709
Resolution
|
---|
Enable Guest Access in Group Policy settings |
Power Cycle Network Equipment |
Change Network Connection Methods |
Windows Networking Services |
Computer Security Software |
Group Policy Edit: Enable Guest Access
Configure the following Group Policy settings to enable insecure guest access.
IMPORTANT:- Enabling insecure guest logons reduces the security of Windows clients.
- The steps below are not supported for Windows 10 Home Edition .
Follow the steps below to enable Guest Access in Group Policy settings.
- Left click the Windows Icon at the bottom left of the task bar, or select the windows key + r.
- Type gpedit.msc in the Run Box.
- Select Administrative Templates in the local Group Policy Editor.
- Select Network.
- Select Lanman Workstation.
- Double click Enable Insecure guest logons.
- Check the Enable.
- Select OK.
Power Cycle Network Equipment
- Power OFF or RESTART the modem / router, and any switches.
- Power OFF or RESTART all computers within the Local Area Network.
- Reboot the My Cloud Home.
Need more help?
Answer ID 28070: Shut Down or Reboot My Cloud Home
Change Network Connection Methods
- If the computer is wireless, try conecting with an Ethernet cable to the network.
- If the computer is wired to a switch, try wiring the computer directly to the router.
Windows Networking Services
Open the Services panel.
- Click on Start (Windows logo) at the bottom-left of the screen.
- Type services.msc in the search bar.
- Click services.msc application.
Ensure the following Windows Services are running and set to Automatic.
Please follow the steps outlined below this list for instructions on how to make changes if needed.
- Computer Browser
- DHCP Client
- DNS Client
- Function Discovery Resource Publication
- Network Location Awareness
- Plug and Play
- SSDP Discovery
- Storage Server
- Server
- TCP/IP NetBIOS Helper
- UPnP Device Host
- Workstation
Computer Security Software
Temporarily disable any and all computer Firewalls, Malware, Anti-Virus, Internet Security and End Point Protection software that may be installed on the computer and or network that could prevent the discovery My Cloud Home on the network.