Backup and Synchronize content to and from a My Cloud with the GoodSync app. The GoodSync Windows or macOS software provides management of your Backup and Sychronization jobs.
IMPORTANT:- Western Digital Technical Support does not provide installation, configuration or troubleshooting of GoodSync products. Please refer to GoodSync Support to obtain support for GoodSync software. View the WD Use of Third-Party Software or Websites Disclaimer.
- Click Here for GoodSync User Manuals, Technical Support, Knowledge Base, FAQ and License information.
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| About GoodSync | Click here for Instructions |
| Features and Support for GoodSync | Click here for Instructions |
| Install GoodSync App | Click here for Instructions |
| Install GoodSync for WD on Windows | Click here for Instructions |
| Install GoodSync for WD on macOS | Click here for Instructions |
| GoodSync User Manual, Support, Knowledge Base and FAQ | Click here for Instructions |
About GoodSync
What Is GoodSync?
GoodSync provides solutions for backup, synchronization, and sharing of files. GoodSync also supports a number of operating systems, cloud storage sites, and file transfer protocols. Once installed GoodSync provides a Sync and Backup Job tool as well as a file explorer for downloading and uploading files.
What is GoodSync for Windows or macOS?
GoodSync for Windows or macOS provides a user interface to create backup or sync Jobs, create Groups to organize the Jobs, select folders to backup and synchronize from. Some of the folder options include local computer folders, Windows Shares, mobile devices, cloud storage, FTP/SFTP folders, and other devices with GoodSync installed.
What is the GoodSync File Explorer?
GoodSync File Explorer allows a user to view local and remote files, including local computer folders, Windows Shares, mobile devices, cloud storage, FTP/SFTP folders, and other devices with GoodSync installed.
What is GoodSync mobile app?
GoodSync mobile app allows a mobile devices to backup, sync, and share files to devices with GoodSync installed.
Where can I download GoodSync?
GoodSync products can be obtained from www.goodsync.com
Features and Support for GoodSync
Supported My Cloud
- My Cloud Mirror
- My Cloud Mirror Gen2
- My Cloud EX2
- My Cloud EX4
- My Cloud EX2 Ultra
- My Cloud EX2100
- My Cloud EX4100
- My Cloud DL2100
- My Cloud DL4100
- My Cloud PR2100
- My Cloud PR4100
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View the Use of Third-Party Software or Websites disclaimer.
Western Digital Support cannot help with third-party software or hardware.
Western Digital Technical Support does not provide setup, configuration or installation of GoodSync products.
Please refer to GoodSync Support to obtain support for GoodSync software.
GoodSync for WD Resources
- GoodSync for WD
- GoodSync Article: Installing GoodSync for WD on Windows
- GoodSync Atticle: Installing GoodSync for WD on Mac
- GoodSync Article: How to create a GoodSync Connect job in GoodSync for WD (Windows)
- WD Answer ID 29077: GoodSync Free and Premium for WD My Cloud
Install GoodSync App
IMPORTANT:
- Installs a 30-day trial version of GoodSync for NAS unless used with GoodSync for WD Free version.
- A GoodSync license purchase is required after the trial period has expired unless used with GoodSync for WD Free version.
- For more information, please refer to Answer ID 29077: GoodSync Free and Premium for WD My Cloud
Follow the steps below when installing the GoodSync app on a My Cloud.
- Open the dashboard of the My Cloud.
- Click the Apps Icon.
- Find GoodSync.
Click Install. - Click OK.
- Click GoodSync.
Click Configure. - Click Create an account.
- Check the box next to I'm not a robot.
Enter the new users information.
Click submit. - GoodSync on My Cloud setup is complete.
For further configuration click here. - Enter the GoodSync UserID or Email.
Enter the Password.
Click Sign In - The GoodSync File Server user interface provides further configuration options.
To view your GoodSync account click Manage my GoodSync Account.
For more information regarding GoodSync, please refer to GoodSync Manual.
Please refer to Answer ID 27432: How to Access the Dashboard on a My Cloud Device
| An App Store Terms of Service pop up may appear, if so, click Accept. |
| If you have an existing user account, enter the User ID and Password, and click Next. |
| Users may note the GoodSync port number after the second colon of the IP address. |
Install GoodSync on Windows
Follow the steps below for install and use of the GoodSync app for Windows. The instructions below will guide a user to backup from a local computer to a My Cloud.
- Click the following link for instructions on installing GoodSync on Windows. Installing GoodSync on Windows
- Click New Job.
- Enter a Job Name.
- Select the Job Type.
- Click Ok.
- Click the Job.
- Click the Left Folder Icon.
- Select My Computer.
- Navigate to and Select a Folder.
- Click Ok.
- Click the Right Folder Icon.
- Select GoodSync Connect.
- Navigate to and Select a Folder. IMPORTANT: For My Cloud use the Smartware share
- Click Ok.
- Click Analyze to start the backup.
For more information regarding GoodSync, please refer to GoodSync Manual.
For more information, please refer to Answer ID 15686: My Cloud: Configure a Network Attached Storage (NAS) as a Third Party Software Backup Target
Install GoodSync on macOS
Follow the steps below when installing the GoodSync app onto macOS. The instructions below will guide a user to backup from a local computer to a My Cloud.
- Click the following link for instructions on installing GoodSync on macOS. Installing GoodSync on Mac
- Click New Job.
- Enter a Job Name.
- Select the Job Type.
- Click Ok.
- Click the Job.
- Click the Left Folder Icon.
- Select My Mac.
- Navigate to and Select a Folder.
- Click Ok.
- Click the Right Folder Icon.
- Select GoodSync Connect.
- Click Servers.
- Select the My Cloud.
- Navigate to and Select a Folder. IMPORTANT: For My Cloud use the Smartware share
- Click Ok.
- Click Analyze to start.
For more information regarding GoodSync, please refer to GoodSync Manual.
For more information, please refer to Answer ID 15686: My Cloud: Configure a Network Attached Storage (NAS) as a Third Party Software Backup Target
