IMPORTANT:
WD 3rd party app support
- Western Digital Technical Support does not provide setup, configuration or troubleshooting of 3rd party apps outside of the download, installation and successful launch of the app from the My Cloud dashboard.
- 3rd party apps are supported by the app vendor.
- The upgrade, modification or change to 3rd party apps outside of the version available from the WD App Store is not supported.
- View the WD Use of Third Party Software or Websites
Synchronize content to and from a My Cloud with the Dropbox app. The My Cloud Dropbox app provides management of your Synchronization folders.
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| About Dropbox | Click here for Instructions |
| My Cloud Support for Dropbox | Click here for Instructions |
| Install and Configure Dropbox | Click here for Instructions |
| Dropbox Not Syncing | Click here for Instructions |
| Support for Dropbox | Click here for Instructions |
About Dropbox
What Is Dropbox?
Dropbox provides solutions for synchronization and sharing of files. Dropbox supports a number of operating systems. Once installed Dropbox provides syncing to the Dropbox website.
What is Dropbox for Windows or macOS?
Dropbox for Windows or macOS provides a user interface for selecting folders to synchronize to and from.
What is Dropbox mobile app?
Dropbox mobile app allows a mobile devices to sync, and share files to devices with the Dropbox cloud storage site.
Where can I download Dropbox?
Dropbox products can be obtained from www.dropbox.com
My Cloud Support for Dropbox App
My Cloud Dropbox app support
Dropbox can be installed on the following My Cloud models as an App.
- My Cloud Mirror
- My Cloud Mirror Gen2
- My Cloud EX2
- My Cloud EX2 Ultra
- My Cloud EX4
- My Cloud EX2100/EX4100
- My Cloud DL2100/DL4100
- My Cloud PR2100/PR4100
My Cloud Prerequisites for the Dropbox App
My Cloud user must have the following items before installation of the Dropbox App.
- My Cloud setup and configured with internet access
- Dropbox account created at www.Dropbox.com
Supported Features and Limitations
My Cloud feature support and limitations.
- My Cloud Share backup to Dropbox is not supported
- Immediate syncing and interval syncing are supported
- Selective Syncing is supported
- /Public/Dropbox is the default local sync folder
- Dropbox syncing to private Shares is supported
- Dropbox Sync is two way sync
- Dropbox team folders are not supported.
Support for Dropbox
View the Use of Third-Party Software or Websites disclaimer.Western Digital Support cannot help with third-party software or hardware.
Western Digital Technical Support does not provide setup, configuration or installation of Dropbox products. Please refer to Dropbox Support to obtain support for Dropbox software.
Dropbox Support Site| Install and Configure Dropbox (My Cloud Mirror, EX2, EX4) |
Click here for Instructions |
| Install and Configure Dropbox (My Cloud Mirror Gen2, EX2 Ultra, EX2100/EX4100, DL2100/DL4100, PR2100/PR4100) |
Click here for Instructions |
Reference Articles
Please refer to the following KBA articles for address Dropbox Syncing issues on a My Cloud.
Answer ID 12676: Steps to Resolve Dropbox App Does Not Start Syncing on My CloudAnswer ID 25370: My Cloud: Dropbox App is Not Syncing or Stopped Syncing
Install and Configure Dropbox on My Cloud Mirror, My Cloud EX2, EX4
Installation and Sync
Follow the steps below when installing the Dropbox app onto a My Cloud.
- Open the dashboard of the My Cloud.
- Click the Apps Icon.
- Click the Install Apps icon.
- Scroll through the Available Apps.
Check the box next to Dropbox.
Click Install. - Click Ok.
- Select Dropbox.
- Click Configure.
- Click Sign-In.
- Click New to Dropbox? Create an account.
- Enter the new users information.
Check the box next to I agree to the Dropbox Terms.
Click Create an account. - Click Allow.
- Select and copy the authorization code.
- Navigate back to the My Cloud configuration window.
Paste in the authorization code.
Click Apply
Please refer to Answer ID 27432: How to Access the Dashboard on a My Cloud Device
 | If you have an existing user account, enter the User ID and Password, and click Sign in. |
| The Dropbox Settings page is now available and syncing has initiated. |
Configuration
Follow the steps below when Configuring the Dropbox app on a My Cloud.
- Status:
- Stop Syncing: Click Stop Syncing to stop syncing until the next sync interval time.
- Sync Now: Click Sync Now to start syncing before the next sync interval time.
- Used Space: Provides used space as a percentage of the total available space at Dropbox.com.
- Last Updated: Provides the date and time of the last completed sync.
- Local Sync Folder:
- Browse: Click Browse To edit the sync folder on the My Cloud.
- Select Path: Navigate to and check or uncheck folders for syncing.
- Click OK.
- Sync Interval:
- Sync Interval drop down: Click the Sync Interval drop down to edit the time between syncing
- Select an amount of time.
- Dropbox Sync Folders:
- Selective Sync: Click Selectivce Sync to specify which folders should sync to and from Dropbox.com.
- Select Path:
- Navigate to and check or uncheck folders for syncing
- Click OK
- Account:
- Unlink Account: Click Unlink Account to unlink an account.
- Click OK:
| An account can be re-linked by clicking Sign-In after being logged out. |
Install and Configure Dropbox on My Cloud Mirror Gen2, My Cloud EX2 Ultra, My Cloud EX2100/EX4100, My Cloud DL2100/DL4100, or My Cloud PR2100/PR4100
Installation and Sync
Follow the steps below when installing the Dropbox app onto a My Cloud.
- Open the dashboard of the My Cloud.
- Click the Apps Icon.
- Find Dropbox, and click Install.
- Click OK.
- ClickDropbox.
- Click Configure.
- Click Sign-In.
- Click New to Dropbox? Create an account.
- Enter the new users information.
Check the box next to I agree to the Dropbox Terms.
Click Create an account. - Click Allow.
- Select and copy the authorization code.
- Navigate back to the My Cloud configuration window.
Paste in the authorization code.
Click Apply
Please refer to Answer ID 27432: How to Access the Dashboard on a My Cloud Device
| If you have an existing user account, enter the User ID and Password, and click Sign in. |
| The Dropbox Settings page is now available and syncing has initiated. |
Configuration
Follow the steps below when Configuring the Dropbox app on a My Cloud.
- Status:
- Stop Syncing: Click Stop Syncing to stop syncing until the next sync interval time.
- Sync Now: Click Sync Now to start syncing before the next sync interval time.
- Used Space: Provides used space as a percentage of the total available space at Dropbox.com.
- Last Updated: Provides the date and time of the last completed sync.
- Local Sync Folder:
- Browse: Click Browse To edit the sync folder on the My Cloud.
- Select Path: Navigate to and check or uncheck folders for syncing.
- Click OK.
- Sync Interval:
- Sync Interval drop down: Click the Sync Interval drop down to edit the time between syncing.
- Select an amount of time.
- Dropbox Sync Folders:
- Selective Sync: Click Selective Sync to specify which folders should sync to and from Dropbox.com.
- Select Path:
- Navigate to and check or uncheck folders for syncing
- Click OK
- Account:
- Unlink Account: Click Unlink Account to unlink an account.
- Click OK:
| An account can be re-linked by clicking Sign-In after being logged out. |
Support for Dropbox
View the Use of Third-Party Software or Websites disclaimer.Western Digital Support cannot help with third-party software or hardware.
Western Digital Technical Support does not provide setup, configuration or installation of Dropbox products. Please refer to Dropbox Support to obtain support for Dropbox software.
