Search Our Support Knowledge Base

Find product articles and support information.

My Passport Wireless: Data showing in the "Other" category


IMPORTANT:

My Passport Wireless, Wireless Pro and SSD save products images and files from computers, tablets and smartphones to this single portable drive using a wireless connection.

Need more help?
Answer ID 34297: WD My Passport Wireless End of Support


My Passport Wireless mobile app for iOS and Android is now in the Limited Updates phase. During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues.

Need more help?
Western Digital Product Lifecycle Support Policy
As a secondary option to continue using your drive, connect it to the computer as outlined in the User Manual on page 19.


Need more help?

Description


Data is displayed in the Other category on the Home Page of the My Passport Wireless Dashboard.


Image

Click here for larger view.

Files in the Other Category are created by the device Operating System. These files consist of operating system files, log files and media file indexing. If Plex or Twonky are enabled, then media indexing files are created.


Also, indexing files are generated by SD Card Transfers and USB Imports.


Resolution


The data showing in the Other category on the My Passport Wireless device is normal and may vary.


Details
Answer ID 27280
Published 04/05/2019 12:47 AM
Updated 09/14/2022 05:55 PM

Please rate the helpfulness of this answer