Reasons for a Slow Blinking LED and Device Offline on My Cloud Home

Important Information

• This is not a Wi-Fi® product.
• It MUST BE connected to a router with internet access using an Ethernet cable.
• The router needs a Broadband (WAN) connection with an Internet Service Providor (ISP) for setup, firmware update, remote access and local access configuration.
• A Gigabit router should be used.
  
  Need more help?
  Answer ID 34991: How to Enable Local Network Access to Data on My Cloud Home Using the Dashboard with Cloud Services

My Cloud Home Device

The My Cloud Home can be offline under these conditions.

• Not powered on and LED is not white or blinking.


• A firmware update is in progress.


• Connected to the computer using a USB or Ethernet cable.


• Connected to the internet point (WAN) with no network router in between.


• Connected to the WAN port of the router.


• Loose or bad Ethernet cable.
  
  Need more help?
  Answer ID 9578: Steps to Resolve a My Cloud Home with a Fast Blinking LED


• LED goes right to solid white when power is applied.
  
  Need more help?
  Answer ID 25297: Solid White LED on a My Cloud Home and Never Blinks at Power On


• LED is blinking fast or slow and not solid white (ready state).
  
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  Answer ID 18042: What Does a Blinking Front LED Mean for WD My Cloud Home?


• Internal drive errors or failure.
  
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  • Answer ID 21272: How to Replace My Cloud Home Duo Degraded Drives
  • Answer ID 33498: Western Digital Warranty Replacement and Data Recovery

Windows or macOS Computer

The My Cloud Home can be offline under these conditions.

• Computer is not on the same local network as the My Cloud Home.


• A VPN is being used.


• Firewall, anti-virus, malware, internet security or End Point Protection software is blocking the connection.

Networking

Most network issues can be fixed with a reboot of the router then the My Cloud Home.

The My Cloud Home can be offline under these conditions.

• VPN being used.


• Bad router port.


• Loose or bad Ethernet cable.


• Connected to a hub or extender instead of a network router.


• Not connected to a Gigabit network router.
  A 10/100 router is being used.


• Not getting a DHCP IP address from the router.


• IP Address conflict with another device.


• Blocked by a router security feature, filtering or incoming network traffic being blocked. (ports 443,8443,40000-49999)


• The ISP (Internet Service Provider) is filtering or blocking traffic. (ports 443,8443,40000-49999)


• Unstable or too much network traffic.


• Network Jitter and Latency.
  High amounts of Latency and Jitter can result in packet loss, reliability and connection issues.
  Contact the upstream ISP to fix it.
  
  Need more help?
  FusionConnect: Speed Test Plus