Important:
WD Smartware End of Support Notice!
WD Smartware has reached its end of support life cycle.
Need more help?
- Answer ID 30039: WD Smartware End of Support
- Answer ID 28740: Western Digital Product Lifecycle Support Policy
Acronis True Image for Western Digital can be used instead.
Answer ID 6550: Install and Uninstall Acronis True Image for Western Digital on Windows.
WD SmartWare Backup Software Supported File Types
WD SmartWare supports a large variety of file types for backup, and also excludes some file and folder types from backup. This document defines the supported files types, in alphabetical order, by category and extension, for both Windows and Macintosh. In addition, a list of files excluded from WD SmartWare software backup is provided. Click a link to go to the desired category, or scroll through the document to look at all supported and non-supported file types.
Pictures | Click here for List (list will appear below this table) |
Music | Click here for List (list will appear below this table) |
Movies | Click here for List (list will appear below this table) |
Documents | Click here for List (list will appear below this table) |
Click here for List (list will appear below this table) |
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Other | Click here for List (list will appear below this table) |
Excluded files/paths | Click here for List (list will appear below this table) |
Please select the one of the file lists from the table above.
Picture file types Supported by WD SmartWare Backup Software
IMPORTANT: The list below only covers the most common types of files backed up by WD SmartWare. Advanced users can view a more complete list by viewing the .xml files included with the software. The latest version of these file are in the attached zip file.
Pictures |
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Music File Types Supported by WD SmartWare Backup Software
IMPORTANT: The list below only covers the most common types of files backed up by WD SmartWare. Advanced users can view a more complete list by viewing the .xml files included with the software. The latest version of these file are in the attached zip file.
Music |
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Movie File Types Supported by WD SmartWare Backup Software
IMPORTANT: The list below only covers the most common types of files backed up by WD SmartWare. Advanced users can view a more complete list by viewing the .xml files included with the software. The latest version of these file are in the attached zip file.
Movies |
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Document File Types Supported by WD SmartWare Backup Software
IMPORTANT: The list below only covers the most common types of files backed up by WD SmartWare. Advanced users can view a more complete list by viewing the .xml files included with the software. The latest version of these file are in the attached zip file.
Documents |
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Mail File Types Supported by WD SmartWare Backup Software
IMPORTANT: The list below only covers the most common types of files backed up by WD SmartWare. Advanced users can view a more complete list by viewing the .xml files included with the software. The latest version of these file are in the attached zip file.
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Other File Types Supported by WD SmartWare Backup Software
IMPORTANT: The list below only covers the most common types of files backed up by WD SmartWare. Advanced users can view a more complete list by viewing the .xml files included with the software. The latest version of these file are in the attached zip file.
Other |
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Files/Paths Not Supported, or Excluded by WD SmartWare Backup Software
Files Not Supported for Backup using WD SmartWare Software Version 1.6.x and EarlierCertain types of files, folders, and folder hierarchies are excluded from backup when using WD SmartWare. Although WD SmartWare can back up over 600 types of files, certain rules exclude some files, folders, and files within folder hierarchies from backup. Backup Exclusion RulesThe search patterns in the Backup Exclusion Rules exclude the following:
When a backup plan includes one or more specific folders that would ordinarily exclude files based on the exclusion rules, the files in the specified folder or folders are included in the backup, with the following exceptions:
WD SmartWare excludes user folders and files that are exclusively owned by other users. The following user folder hierarchies are the only allowed user folder hierarchies: Windows XP
Windows Vista/7/8/10
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Specific Folders and Folder Hierarchies Not Supported
Logical Folder Name | Windows XP | Windows Vista/7/8/10 |
[Boot] |
C: |
C: |
[UserBase] |
[Boot]\Documents and Settings\ |
[Boot]\Users\ |
[AppData] |
[UserBase]\Application Data |
[UserBase]\AppData |
[UserDocuments] |
[UserBase]\My Documents |
[UserBase]\Documents |
[AppDataRoaming] |
[AppData] |
[AppData]Roaming |
[LocalData] |
[UserBase]\Local Settings |
[Appdata]Local |
[AppDataLocal] |
[LocalData]\Application Data |
[Appdata]\Local |
[ProgramData] |
[Boot]\Documents and Settings\All Users\Application Data |
[Boot]\ProgramData |
[SystemRoot] |
[Boot]\Windows |
[Boot]\Windows |
[SystemTempFolders] |
[Boot]\Temp |
[Boot]\Temp |
[ProgramFiles] |
[Boot]\Program Files |
[Boot]\Program Files |
[ProgramFilesX86] |
N/A |
[Boot]\Program Files (x86) |
[WinLocalData] |
[AppDataLocal]\Microsoft\Windows |
[AppDataLocal]\Microsoft\Windows |
[InternetTempFolder] |
[LocalData]\Temporary Internet Files |
[WinLocalData]\Temporary Internet Files |
[WDLocalAppFolder1] |
[AppDataLocal]\Western Digital |
[AppDataLocal]\Western Digital |
[WDLocalAppFolder2] |
[AppDataLocal]\Western_Digital |
[AppDataLocal]\Western_Digital |
[WDAppDataRoamingFolder] |
N/A |
[AppDataRoaming]\Western Digital |
[MemeoAppData] |
[AppData]\Memeo |
N/A |
[WD_AppData] |
[AppData]\Western Digital |
N/A |
[MemeoCommon] |
[ProgramData]\MemeoCommon |
[ProgramData\MemeoCommon |
[WinClrApp] |
[UserBase]\Application Data\ Microsoft\Clr Security Config |
[AppDataRoaming]Microsoft\Clr Security Config |
[DefaultRetrieveFolder] |
[UserDocuments]\Retrieved Contents |
[UserDocuments]\Retrieved Contents |
[CurrentUserTemp] |
[LocalData]\Temp |
[LocalData]\Temp |
[RecycleBin] |
[Boot]\Recycler |
[Boot]\$Recycle.Bin |
[Anti-Virus_Symantec] |
[ProgramData]\Symantec |
[ProgramData]\Symantec |
[Anti-Virus_Norton] |
[ProgramData]\Norton |
[ProgramData]\Norton |
[Anti-Virus_McAfee] |
[ProgramData]\McAfee |
[ProgramData]\McAfee |
[Anti-Virus_AVG] |
[ProgramData]\AVG |
[ProgramData]\AVG |
Specific File Names, File Extensions, File Attributes, and Folders Not Supported
Logical Folder Name | Windows XP | Windows Vista/7/8/10 |
Excluded Files - Filename Search Strings |
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Excluded Files - File Extension Search Strings |
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Excluded Files - File Attributes |
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Excluded Folders - Folder Name Search Strings |
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