What is the SES driver, why is it needed, and how to get the driver popup to stop


IMPORTANT
Important:


Issue:

Windows attempts to install a driver called the SES Driver every time I connect the drive to a computer. What is this driver, why is it required and how can I get rid of the repeated prompts to install the driver?

Cause:

Western Digital My Passport/My Book hard drives require a special service called SES (SCSI Enclosure Services) between the PC and the hard drive to enable certain features such as password protection, LED control, and access to the drives label, if applicable.

At install, the Windows operating system should detect the drive and attempt to install the SES driver if needed. This driver is only used by the hard drive and is installed by default when the drive is first attached to the computer.

For Windows 7 and above the driver should be automatically installed.

Windows XP: If the driver was not installed or a user chose not to install WD SmartWare 1.6.X, Windows will continue to prompt you to install the driver each time the drive is connected. This will continue to occur unless the SES driver is installed.


Solution:

We recommend that you install the driver by selecting the Install the software automatically option on the popup screen. Windows will automatically find the Windows SES driver online, and the prompting will disappear. This will not affect the operating system negatively. If Windows is unable to find the driver you can download a copy of the driver from Answer ID 5419: WD SES driver download and instructions for recovering the WD SmartWare installer.

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Note:
If you can't get the SES driver to install, automatically, you can install the SES driver, manually. To install the WD SES driver, manually, follow the steps below.

  1. When the Found New Hardware Wizard starts, choose No, not this time and click on Next.

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  2. The software will ask for the driver for the WD SES Device that it found. Click Install from a list or specific location (Advanced), and click Next.

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  3. You will want to specify the location of the driver, so check the Include this location in the search. Then have it search on the Virtual CD in the x:\extras\WD SES Device Driver folder. (“x” would be the drive letter of your Virtual CD).
    Note:
    This window may look different depending on your version of Windows.

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  4. Windows will install the driver after it finds it.

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  5. Click on Finish when it is done. Your drive and Virtual CD should be fully installed.

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  6. The driver should show up in Device Manager under WD Drive Management devices.

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    Note:
    If the drive is not working properly, or you get a driver error when installing WD SmartWare 1.6.X, make sure that this driver is present and doesn’t have any Exclamation Points or Question Marks.



In case the answer did not answer your question, you can always visit the WD Community for help from WD users.

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