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Windows: USB 2.0 Drive Slow Data Transfer Rates



Description


A USB 2.0 drive appears to be performing slow data transfers.
The drive may be running at USB 1.1 speeds.

Resolution


Make sure that your system is configured to control the drive under the USB 2.0 specification.
  • Verify that you have a USB 2.0 host adapter or motherboard.

  • If the motherboard has embedded USB 2.0 ports, be sure the drive is connected to the USB 2.0 ports. Some motherboards have 1.1 ports in one area and 2.0 ports in another (they look the same).

  • Contact the motherboard or host adapter manufacturer to verify that the proper USB 2.0 controller drivers are loaded correctly.
  • If you've checked with your motherboard or computer manufacturer, and have found that you only have USB 1.1 capability, you will need to install a USB 2.0 compliant PCI card (desktops), or a USB 2.0 PCMCIA card (laptops) in order to get USB 2.0 transfer rates.
  • If you are certain that you have USB 2.0 ports and your drive is still operating slowly please Contact Us for additional troubleshooting to the drive, or contact the manufactuer of your USB card or motherboard.
Details
Answer ID 1365
Published 08/20/2018 12:11 AM
Updated 06/05/2022 09:21 AM

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