Learn about SATA 6.0 Gb/s drives not being detected by some motherboards.*END
Affected Chipsets
- Intel® 5 and 3400 Series Chipsets
- Intel® NM10 Chipsets
- Intel® ICH10, ICH9, ICH8, ICH7 Families
Description
These chipsets may not be able down shift a SATA 6.0 Gb/s to SATA 3.0 Gb/s.
These chipsets may not detect SATA 6.0 Gb/s devices when powering up or resuming from:
- Standby, Sleep, or Suspend to RAM.
- Hibernation or Suspend to Disk.
- Soft Off.
Known Symptoms
- The system may boot to a black screen with no prompt or other way to use the system.
- When the BIOS boots up an error may show A bootable device has not been detected.
- A blue screen may show when resuming power.
- The drive may not be seen by the BIOS.
- The drive may not be seen by the Operating System (OS).
Resolution
View the Use of Third-Party Software or Websites disclaimer.
Western Digital Support cannot help with third-party software or hardware.
- Reboot.
- Western Digital can provide the WDSpeed tool to set the drive to 3.0Gb/s.
Need more help?
Contact Us - Install a third-party add-on card that is not using any of the affected Intel® chipsets.