IMPORTANT: My Cloud OS 3 End of Support Notice!
The My Cloud cannot be updated to OS 5.
My Cloud OS 3 has reached its end of support life cycle on April 15, 2022.
Need more help?
- My Cloud OS 3 End of Support
- WDC 21004 Bulletin: Recommend Upgrade to My Cloud OS 5
- Answer ID 32059 My Cloud OS 3: Cloud Access and Notification Email Support Removed
- Answer ID 28740: Western Digital Product Lifecycle Support Policy
Description
Safepoint backups stored on a PC with ESET Antivirus software installed cannot be recovered. An unknown error message may also be displayed during the Safepoint recovery process.
ESET Antivirus prevents Safepoint backups from being restored.
Resolution
Uninstall ESET antivirus software and run Safepoint recovery.
 | Having ESET antivirus software can also affect the creation or update of a Safepoint backup. For more information on this issue, please see Answer ID 24158 My Cloud OS 3: Error: 'Unknown error. Retry your last operation...' Occurs When Creating Safepoint Backup While Running ESET Nod32. |
