Search Our Support Knowledge Base

Find product articles and support information.

My Book Live & Thunderbolt Duo: Replace Drive


IMPORTANT: WD My Book Live End of Support Notice!

WD My Book Live has reached its end of support life cycle.
WDC-21008 Recommended Security Measures for WD My Book Live and WD My Book Live Duo

Need more help?

STOP Critical:
The instructions below apply only to the My Book Live Duo and My Book Thunderbolt Duo. Opening the enclosure of a non-user-serviceable device, for exapmle a My Book Live, will void the warranty.
IMPORTANT: Replacement hard drives must be an exact Model-for-Model match with the hard drives originally shipped with the device from the factory.

For example: A WD Green model WD30EZRX-00SPEB0 must be replaced with another WD Green model WD30EZRX-00SPEB0 to function properly. Exchanging the hard drive with a different model or capacity may cause unexpected behavior, such as data loss or damage to the operating system and will void the warranty.

The My Book Live Duo and My Book Thunderbolt Duo devices are limited user-serviceable products that allows for replacing a hard drive in the device. Please see the table below for assistance:

Option
Instructions
How to determine if a My Book Live Duo is faulty Click Here
How to determine if a My Book Thunderbolt Duo is faulty Click Here
How to replace a drive in a My Book Live Duo or My Book Thunderbolt Duo Click Here
Replacing a My Book Live Duo or My Book Thunderbolt Duo or one of its drives Click Here

To display instructions, please click on the "Click Here for Instructions" link next to the instructions you would like to follow.


To replace the internal hard drive under warrnaty, plse see Answer ID 10336: Steps to Get a Warranty Replacement, Power Supply, or USB Cable



Details
Answer ID 20504
Published 08/20/2018 02:54 AM
Updated 10/03/2022 01:27 PM

Please rate the helpfulness of this answer