My Book Live Dashboard cannot be accessed after a firmware update


Issue:

After updating the firmware on a My Book Live, the Dashboard cannot be accessed.

Cause:

After a firmware update, an incorrect DNS cache entry can be saved to the router. This causes the browser to be unable to access the My Book Live dashboard.

Solution:

Open a web browser and type the following into the URL field http://devicename.local

Note:
In the example above, replace devicename with the name of your drive. The default name for the My Book Live is mybooklive.

In most cases this will allow access to your device. If it does not, please Contact Us for additional assistance.



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