Unable to stream content from a My Book Live Duo while its media server is indexing files


Issue:

When attempting to play files stored in a My Book Live Duo, the files are displayed but some are not able to be played.

Cause:

This can happen when the rebuild option of the media server is in progress. The media files' metadata may not have been fully indexed and inserted into the database, which prevents the files from being played.

Solution:

Allow the media server time to finish indexing the files. While the media server is indexing files, there is a progress indicator in the Media section of the dashboard, under the Status section. Wait for this indicator to stop before attempting to stream any file.


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