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WD Smartware: Backed up files do not open properly from their backup destination while having a filename longer than 256 characters


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Acronis True Image for Western Digital can be used instead.
Answer ID 6550: Install and Uninstall Acronis True Image for Western Digital on Windows.

Description


Files backed up with WD SmartWare that have long filenames (more than 256 characters) will not open properly from the backup destination.
This is due to Microsoft Windows having a 256 character limitation in file/folder path names. This limit includes spaces and special characters.

Resolution


Do not attempt to open files from the Smartware.wdstor folder on the backup drive. WD Smartware is able to handle file/folder paths up to 32,767 characters, but the Operating System (OS) can't handle more than 256. Instead, restore the files to the desired location on the computer and then open them from that location.
Details
Answer ID 6263
Published 08/20/2018 12:54 AM
Updated 06/27/2022 12:51 PM

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