How to configure a My Cloud (single bay) device with a static IP

Note:
Screen Shots may vary depending on the version of the My Cloud device.

To assign a Static IP on a My Cloud device, please follow the instructions below:

  1. Access the My Cloud Dashboard. For assistance accessing the Dashboard, please see Answer ID 10420: How to access the Dashboard on a My Cloud.

  2. From the main page of the Dashboard, click the Settings button on the Navigation bar

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  3. Click on the Network option on the left-side panel of the Settings page

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  4. Click on Static under the Network Service section

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  5. The Welcome To The LAN Setup Wizard dialog box will display. Click Next to continue

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  6. The Step 1: LAN IP Settings dialog box will appear. Please enter the required information and click Next
    • Enter an available IP address outside the IP/DHCP range used by the router. The IP/DHCP range can be obtained from the router. For assistance accessing the router and obtaining the IP/DHCP range, please contact the router's manufacturer.
    • Enter the Subnet Mask, Gateway IP address, and at least one DNS address. For help obtaining this information please see Answer ID 14210 How to obtain the Subnet Mask, Gateway IP address, and DNS address

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  7. The Step 2: Summary dialog box will appear. Verify the information and then click Apply to continue

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  8. An Info dialog box will be displayed. Click Save to continue

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    Note:
    If the My Cloud device becomes inaccessible, the device needs to be reset. To reset the device, please see Option A: 4 Second Reset (Reset with Power On) in Answer ID 10432: How to reset a My Cloud device


  9. The LAN Setup Wizard is now complete. Click OK

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