How to Backup a Windows or macOS Computer to a My Cloud Home


My Cloud Home supports Windows, macOS and 3rd party backup software using the local public network shares.
Use the table listed below to ensure the appropriate backup is contained in the recommended network share.
Time Machine and Windows Backup to the remote access desktop mounted user share is not supported.

IMPORTANT Important:

If the Windows computer Network Browse does not display network drives, type the path to your My Cloud Home in the "Network Bar" to view and access the Public Share for selection.


EXAMPLE:

\\MYCLOUD-XXXXXX

* Where XXXXXX is the last 6 digits of the My Cloud Home seriel number
For more information, please refer to Answer ID 26365: Windows 10 File Backup Does Not See My Cloud, My Cloud Home or Network Drive


OS Protocol My Cloud Home Share NETBIOS Network Path IP ADDRESS Network Path
Windows SMB Public \\MYCLOUD-XXXXXX\Public \\196.8.1.10\Public
macOS AFP TimeMachineBackup afp://MYCLOUD-XXXXXX/TimeMachineBackup afp://192.168.1.20/TimeMachineBackup


Backup Type
Instructions
Windows 8 and 10 File History Backup Click here for Instructions
Windows 7 Backup and Restore Click here for Instructions
macOS Time Machine Click here for Instructions
Acronis TrueImage WD Edition Click here for Instructions
Alternate 3rd Party Backup Software Click here for Instructions
Backup Troubleshooting and Solutions Click here for Instructions






In case the answer did not answer your question, you can always visit the WD Community for help from WD users.

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