How to reset a My Cloud (single bay) device

IMPORTANT!

Looking to Reset a My Cloud Home?

Please refer to Answer ID 19061 How to System Erase a My Cloud Home to Factory Settings

 

 

There are two options to Reset a My Cloud device, both use the Reset button located on the back of the device (see illustration for exact location). Please see details and instructions below.

STOP Critical: The following process is Not Data Destructive and will not impact user data on the device.

My Cloud Reset Button Location

Image


Option A: 4 Second Reset (Reset with Power On)

The 4 Second Reset will reset the following:

  • Admin Password (No password by default)
  • Network Mode (Default = DHCP)
  • Note:
    The 4 Second Reset will only reset the Admin Password. It will not reset the Admin User Name. In order to reset the Admin User Name perform Option B - the 40 Second Reset outlined below.

To execute the 4 Second Reset:

  • With the power on, using a paperclip or narrow tipped pen, press and hold the reset button for at least 4 seconds. The reset process will cause the device to reboot and may take up to 5 minutes to complete. Please wait until the Power LED is solid blue, indicating the device is ready to use.


Option B: 40 Second Reset (Reset with Power Off)

The 40 Second Reset, also known as System Only Restore, will reset the following:

  • Admin User Name (default = “admin”)
  • Admin Password (No password by default)
  • Device Name (default = “WDMyCloud”)
  • Remove all Users except Admin
  • All Share permissions (default = Public)
  • Automatic Firmware Update (default = off)
  • Network Mode (default = DHCP)
  • Remove all Alerts
  • mycloud.com account association (default = not configured)
  • Mobile app account association (default = not configured)
  • WD Sync association (default = not configured)
  • Backup jobs (default = not configured)
  • Safepoint jobs (default = not configured)

To execute the 40 Second Reset:

  1. Power down the device and remove the power cord from the device
  2. Using a paperclip or narrow tipped pen, press and hold the reset button
  3. While continuing to hold the reset button, reconnect the power cord to the device and continue to hold the reset button for at least 40 seconds
  4. After releasing the reset button the device will reboot
  5. Note:
    This process may take upwards of 15 minutes. Please wait until the Power LED is solid blue, indicating the device is ready to use.

Applied Products:



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