My Cloud Home Not Detected, Not Found, Cannot Connect or Device Offline


Cannot connect to a My Cloud Home using the Web, Mobile or Desktop App.

 Web App

Mobile App

Desktop App




The possible causes of a My Cloud Home being offline are:

My Cloud Home

  • Not powered on
  • LED is blinking indicating a non-ready state
  • Did not receive a DHCP IP address from the router
  • DHCP IP address changed
  • Disconnected or faulty Ethernet cable
  • System Erase in progress
  • Changing storage modes on My Cloud Home Duo


  • Firewall, Anti-Virus, Malware, Internet Security or End Point Protection software blocking incoming network queries


  • Router, Hub or Switch between the Internet facing router and the My Cloud Home
  • Router Security feature blocking local queries, filtering or blocking incoming network traffic
  • ISP filtering or blocking network traffic
  • Issue with remote location network and or DNS servers


My Cloud Home Device Click here for Instructions
Networking Click here for Instructions
Computer or Mobile Phone Click here for Instructions
First Time (New Device Setup) - Slow Breathing LED Click here for Instructions

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