Answer ID 291 | This answer explains how to format a drive in the exFAT or FAT32 file system. This allows the drive to be used on both Windows and macOS.
Read more
Answer ID 3865 | This answer explains how to format a WD drive for use on Windows and macOS.
Read more
Answer ID 940 |
This answer explains how to use the Data Lifeguard Diagnostics for Windows utility to test a hard drive for problems.
Read more
Answer ID 13201 |
This answer explains why My Cloud mobile app is unable to access the 'TimeMachineBackup' or 'SmartWare' shares on a My Cloud device.
Read more
Answer ID 15142 |
This answer explains how to fix WD Software install, uninstall and update issues on Windows PC.
Read more
Answer ID 15156 |
This answer explains how to address a USB device I/O Error on a Windows PC.
Read more