A collection of knowledge base articles for the My Cloud Mobile App.
Answer ID 3865 |
This answer explains how to format a WD drive for use on Windows and macOS.
Read more
Answer ID 14925 |
This article explains how to troubleshoot Network Attached Storage (NAS), Direct Attached Storage (DAS) and Internal Hard Drives and Solid State Drives on Windows and macOS.
Read more
Answer ID 1708 | This answer explains how to update the OS drivers.
Read more
Answer ID 940 |
This answer explains how to use the Data Lifeguard Diagnostics for Windows utility to test a hard drive for problems.
Read more
Answer ID 14920 |
This article explains how to determine if a WD drive is damaged or defective.
Read more
Answer ID 3739 | This answer explains what the SES (SCSI Enclosure Services) driver is on a USB or FireWire drive that includes WD SmartWare. It also explains why the driver is needed, and how to stop Windows from requesting you install it.
Read more