A collection of knowledge base articles for the My Cloud Mobile App.
Answer ID 14925 |
This article explains how to troubleshoot Network Attached Storage (NAS), Direct Attached Storage (DAS) and Internal Hard Drives and Solid State Drives on Windows and macOS.
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Answer ID 13987 | This article explains how to reset the password and the IP settings of a My Cloud device back to default.
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Answer ID 13201 |
This answer explains why My Cloud mobile app is unable to access the 'TimeMachineBackup' or 'SmartWare' shares on a My Cloud device.
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Answer ID 14891 |
This answer explains how to configure cloud access on a My Cloud device.
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Answer ID 11425 |
This article explains the differences between My Cloud products.
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Answer ID 15142 |
This answer explains how to fix WD Software install, uninstall and update issues on Windows PC.
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