My Cloud Mirror Gen2

Getting Started
FAQs
Downloads
Specifications
WD Community
Video Tutorials
Compatibility List

Getting Started with a My Cloud Mirror Gen2

How to map a My Cloud or NAS device on Windows

Answer ID 2676 | This answer explains how to map (assign) a drive letter to a My Cloud device on Windows. Read more
How to access a My Cloud device through MyCloud.com

Answer ID 13190 | This article explains how to login using MyCloud.com when using My Cloud Home, My Cloud or My Book Live. Read more
How to set up a My Cloud device using the Dashboard

Answer ID 14002 | This answer explains how to install a My Cloud device on Windows or Mac OSX. Read more
Backing up Windows or Mac to WD Network Attached Storage (NAS)

Answer ID 10436 | This article explains how to perform a backup to a My Cloud, WD Sentinel or My Book Live series drives by using the Backup and Restore tool on Windows 7, File History on Windows 8 and 10 and Time Machine on macOS. Read more
Using the My Cloud Mobile App's Auto Backup Feature on Android

Answer ID 16398 | This article explains how to use the auto backup feature of the My Cloud mobile app on Android. Read more
Best Practices while using Plex Media Server on a My Cloud or My Passport Wireless Pro and SSD device

Answer ID 14205 | This article explains how to better use Plex Media Server on a My Cloud or My Passport Wireless Pro and SSD device. Read more
How to Upload, Sort, Send and Share Content using the My Cloud Mobile App

Answer ID 15231 | This answer explains how to upload, sort, send and share content using the My Cloud Mobile App. Read more
How to configure a My Cloud device with a static IP

Answer ID 14933 | This answer explains how to configure a My Cloud device with a Static IP. Read more
How to connect to a My Book Live or My Book Live Duo using MyCloud.com

Answer ID 13835 | This answer explains how to enable a connection to a My Book Live or My Book Live Duo on MyCloud.com by accepting the Security Certificate. Read more

My Cloud Mirror Gen2 FAQs

My Cloud Mobile App FAQs

A collection of knowledge base articles for the My Cloud Mobile App.

How to Reset a My Cloud Device

Answer ID 13987 | This article explains how to reset the password and the IP settings of a My Cloud device back to default. Read more

SmartWare and TimeMachineBackup Shares are not accessible from the My Cloud mobile app

Answer ID 13201 | This answer explains why My Cloud mobile app is unable to access the 'TimeMachineBackup' or 'SmartWare' shares on a My Cloud device. Read more

How to configure cloud access on a My Cloud device

Answer ID 14891 | This answer explains how to configure cloud access on a My Cloud device. Read more

WD Software will not install, update, start or uninstall on a Windows PC

Answer ID 15142 | This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. Read more

Differences Between My Cloud Products

Answer ID 11425 | This article explains the differences between My Cloud products. Read more

My Cloud 3rd Party App Matrix

Answer ID 16513 | This article lists the 3rd party apps available for My Cloud devices. Read more

Downloads

Software for Windows

Software for Mac

Software for Mobile

GPL / Firmware

Current Firmware

My Cloud Mirror Gen2 Specifications

Model #	Interface	Capacity	Operating System
WDBWVZ0160JWT	Gigabit Ethernet	16 TB	Windows®/Mac®
WDBWVZ0120JWT	Gigabit Ethernet	12 TB	Windows®/Mac®
WDBWVZ0080JWT	Gigabit Ethernet	8 TB	Windows®/Mac®
WDBWVZ0060JWT	Gigabit Ethernet	6 TB	Windows®/Mac®
WDBWVZ0040JWT	Gigabit Ethernet	4 TB	Windows®/Mac®

WD Community

Enable Recycle Bin on My Cloud Mirror

WD Community | I saw you addressed your question to WD. This is a user-to-user forum actually with users like you and me answering each others' questions or sharing experiences, though WD staff occassionally does... Read more

Creating backup jobs no longer working after FW 1.05.21

WD Community | I looked at your YouTube video. I still am running the previous firmware, but I noticed something slightly different in the new firmware's folder selection interface for backup jobs (in your video)... Read more

Backing up my iPhone onto MCM

WD Community | It is possible if you are able to install an app that is able to recognize your network shares and sync data. Read more

Newbie needs help please

WD Community | There's a reset on the back of the device - the little hole just above the USB ports. See Reset MCM here for more details and a pic. Push that with a paperclip or something similarly narrow for 5s ... Read more

My Cloud Mirror Gen2 Video Tutorials

How to setup My Cloud & My Cloud Mirror (OS 3)

Hard Drive Compatibility List for My Cloud Mirror Gen2

Manufacturer	Product	Model	Capacity
WD	WD Red	WD20EFRX	2 TB
WD	WD Red	WD30EFRX	3 TB
WD	WD Red	WD40EFRX	4 TB
WD	WD Red	WD60EFRX	6 TB
WD	WD Red	WD80EFZX	8 TB

My Cloud Mirror Gen2

Notice

WD My Passport SSD

Getting Started with a My Cloud Mirror Gen2

How to map a My Cloud or NAS device on Windows

How to access a My Cloud device through MyCloud.com

How to set up a My Cloud device using the Dashboard

Backing up Windows or Mac to WD Network Attached Storage (NAS)

Using the My Cloud Mobile App's Auto Backup Feature on Android

Best Practices while using Plex Media Server on a My Cloud or My Passport Wireless Pro and SSD device

How to Upload, Sort, Send and Share Content using the My Cloud Mobile App

How to configure a My Cloud device with a static IP

How to connect to a My Book Live or My Book Live Duo using MyCloud.com