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Western Digital has separated into two independent companies and the support process for your Western Digital and Sandisk brand HDD and flash products may have changed. Need help with flash products, SSDs and memory cards, go to Sandisk Support.

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HDD Warranty, Downloads, and Troubleshooting FAQs

How do I submit a warranty claim for my product?

For HDDs and platform products from Western Digital, WD, WD_BLACK, SanDisk Professional, and G-Technology, submit warranty claims via your Western Digital Support account. For flash products like SSDs, memory cards, or USB drives, submit your claim via Sandisk Support following their instructions.

How do I check the status of a warranty replacement request?

Where can I download software or firmware for my WD drive?

How do I check the warranty on my Western Digital product?

Why isn't my external hard drive showing up on my computer?

How do I register my Western Digital product?

What should I do if my data is lost or the drive is corrupted?

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